Home > Help > Payment
Why was my card declined?
    Unfortunately when the payment processing company declines a transaction based on your bank or card issuer, it does not tell us why. You will need to contact your bank or card issuer to find out the specific reason. Since they are the one who declines the transaction, rather than us. There are a variety of reasons for card declined and the following are some common ones:

    * There are not enough funds available to process the transaction. If you recently deposit funds to your debit or prepaid card, sometimes those funds are not available right away. Likewise, if you recently made a payment to your credit card, your payment may not have been applied to your account yet.

    * Also, if another merchant has placed a "hold" on your account, this may unexpectedly reduce your available balance. Contact your bank or card issuer, or log into your account on their website to check your balance.

    * Your card issuer or bank may require that you use "Verified by Visa" or "MasterCard Secure Code" to complete online sales. Prepaid cards and gift cards (i.e. any cards that are temporary and without your personal information) may not be accepted. Some prepaid card and gift card issuers allow you to register your card, only through their website. In some cases, registering your card and entering your name and mailing address will activate the card. Information on how to register the card is usually listed on the back or the packaging of the card.

    * Some electronic cards may work, but others not. This will depend on the issuer of the card and whether our payment processing company supports that card type. Unfortunately not all electronic cards are supported. Your bank may has aggressive fraud detection measures and thus the transaction is blocked.

    * Some banks and card issuers will block any transaction they feel that is not normal with your spending habits. This is usually based on what you have purchased in the past and what they expect you to purchase in the future. You would need to contact your bank or card issuer and explain that you are trying to make a purchase and request they cancel the block.

    * Some cards issued outside the United States that are marked for "domestic use only" or something similar usually won't work because those types of cards are typically not connected to the international payment network and only work locally. Some banks offer two kinds of cards; one can only be used locally, and the other works worldwide. Ask your bank or card issuer if your card can be used internationally for internet transactions.

    * Your card issuer or bank has disallowed internet transactions. Although not typically seen on cards issued in the U.S., some foreign card issuers and banks disable internet transactions. Contact your bank or card issuer to make sure you can use your card for internet purchases. Sometimes all you need to do is request the feasibility of internet transactions. Other banks issue various cards with different features and may ask you to upgrade to another type.

    * You are trying to pay with an unsupported card type. We accept MasterCard, Visa, Discover Network, and American Express. Some other card brands may also work, if they have an alliance with one of the above major brands. You can always try your card and see if it works.

    * Your bank or the payment processing company's network may be experiencing technical difficulties or be down for maintenance. This does not happen very often, but it does happen from time to time, especially when there are large numbers of transactions flowing through the system, like holidays. If the payment processing company cannot reach your bank to approve the transaction, they will typically decline the transaction in the bank's place. In this case, the only thing to do is try again later when the system recover.

    * These are only possible reasons that why your card was declined. Since the bank or card issuer did not tell us why, you will need to contact them for the exactly reason.

Join our community

Company Info
About Hxlstore.com
Site Map
Our Guarantee
What is Taobao
Customer Service
Contact Us
Track Your Order
Help Page and Knowledge Base
Payment & Shipping
Payment Methods
Shipping Guide
Locations We Ship To
Estimated Delivery Time
Company Policies
Return Policy
Privacy Policy
Terms of Use
Affiliate Program