|

Home > Help > Placing Orders
How do I check the order status? What does my order status mean?
    To sign in your account, you will easily find each order you've placed and its current status.

    Your order may be composed of one or several items. We will contact suppliers to prepare the products immediately once we received your order. Every supplier's Operating efficiency will be different, so the status of every item may be different in one order.

    My Order Status Is:

    That Means:

    Right Now I Can:

    Unpaid

    Your order is currently incomplete, awaiting payment. Unpaid order will be closed in xx days automatically.

    Complete your payment
    Delete order
    Edit order

    Expired

    Your order has not been completed on time.

    Delete the order

    Reviewing

    We've received your payment and are beginning verification. This status may last for several hours.

    Withdraw to the cart

    Invalid

    Your order is not approved by us. The order can be canceled and the payment will back to your account.

    Delete the order

    Processing

    Purchasing

    The supplier is preparing the goods.


    Purchased

    The supplier is read to deliver the goods.


    Delivered by supplier

    The supplier has sent the goods to us and the goods will arrive at our warehouse soon.


    Arrived at warehouse

    We are checking the goods for you, and it will be delivered to you soon.


    Out of stock

    Sorry, this product is sold out

    Change the color or size, 
    refund

    Returned

    We find commodity quality problems and we have returned the goods to supplier

    refund

    Refunded

    The order has been canceled, and the money has returned to your account.


    Packaging

    All products are packaging and waiting for shipping


    Shipped

    All or parts of the goods in your order has been packaged and sent to the shipping address you provided.

    Tracking the package and confirm your goods

    Completed

    We have received your confirmation and shipping completed


    Cancelled

    This order has been cancelled.

    Purchase again

Join our community

Company Info
About Hxlstore.com
Testimonials
Site Map
Our Guarantee
What is Taobao
Customer Service
Contact Us
Track Your Order
Help Page and Knowledge Base
Payment & Shipping
Payment Methods
Shipping Guide
Locations We Ship To
Estimated Delivery Time
Company Policies
Return Policy
Privacy Policy
Terms of Use
Affiliate Program